Returns & Exchanges

Unused merchandise purchased through baggallini.com is eligible for a full refund within 30 days of date of purchase. Items must be in their original, unused condition.

Items marked as Final Sale are not eligible for return, refund, or exchange. We reserve the right to approve or refuse returns that do not meet our policy requirements.

Purchases made at department stores or specialty retail stores cannot be returned to Baggallini. Please contact the retailer directly for their return policy.

Sign in to your Baggallini account or visit our returns page and enter your order number, email address, and billing zip code to start the return process.

Once your return is approved, a prepaid return label will be emailed to you. Pack the item(s) securely and attach the label to the outside of the package.

Note: Original shipping charges are non-refundable.

We do not process direct exchanges. To get a different style or color, simply return the original item for a refund and place a new order for your preferred bag.

Refunds are credited to your original payment method. Please allow 5–10 business days for the credit to appear after we receive and process your return.

Baggallini stands behind the quality of our bags. If you experience a manufacturing defect, please contact our customer service team at service@baggallini.com with your order number and photos showing the defect.